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Terms and Conditions

Your Terms and Conditions section is like a contract between you and your customers. You make information and services available to your customers, and your customers must follow your rules.

Common items in a terms and conditions agreement allow you to:

Withdraw and cancel services, and make financial transactions.
Manage customer expectations, such as liability for information errors or website downtime.
Explain your copyright rules, such as attribution, adaptation, commercial or non-commercial use, etc.
Set rules for user behavior, like forbidding unlawful behavior, hate speech, bullying, promotions, spam, etc.
Disable user accounts.
Write down any other terms or conditions that protect you or your audience.

Return and Refund Policy

Global Health Family Practice and Research recognizes that unexpected circumstances can arise, and we understand that changes to scheduled appointments may be necessary. However, please be aware that these changes affect not only our healthcare providers but also other patients who depend on timely access to our services. The time and resources of our clinical team—including physicians, nurses, medical assistants, and administrative staff—are highly valuable. We appreciate your cooperation in adhering to the following policies:

Rescheduling Policy

You may reschedule your appointment once without incurring any charges, provided that you give at least 24 hours' notice prior to your scheduled appointment. Requests to reschedule made after this period will be subject to the following terms.

Cancellation Policy

To cancel or reschedule your appointment, formal written notice or notification by phone must be provided at least 24 hours in advance of your scheduled appointment time. We do not make exceptions to this policy. If proper notice is not given, a nonrefundable cancellation fee of $50 will apply, which will be retained by Global Health Family Practice and Research.

Day-of-Appointment Cancellations

In the event of a same-day cancellation, whether due to personal reasons or medical circumstances, a $100 cancellation fee will apply. You may reschedule your appointment once the fee is paid in full.

Health-Related Cancellations

If you experience any of the following symptoms prior to your scheduled appointment, please notify us immediately:

Fever or flu-like symptoms
Significant cold or respiratory symptoms
Sudden changes in your health status

In these cases, we may recommend rescheduling your appointment to protect your health and the safety of others. Our healthcare providers will assess the situation and guide you on the appropriate course of action.

Pre-Appointment Requirements

Certain medical appointments may require pre-consultation, testing, or clearance. Please ensure that all necessary documents, test results, or health forms are submitted at least 3 days before your scheduled appointment. Delays in receiving these items could result in a postponement of your appointment due to scheduling limitations.

Accuracy of Information

It is crucial that all information provided to our office is complete and accurate, especially regarding health conditions, allergies, and medications. Failure to disclose important medical information, such as a known allergy or chronic condition, may result in the rescheduling of your appointment and may be subject to cancellation fees.

We truly appreciate your understanding and cooperation in maintaining the efficiency of our healthcare services. By adhering to these policies, you help us optimize our resources and provide quality care to all our patients.